Shipping Policy

Our approach to shipping and delivery is built around providing customers with a clear, dependable, and easy-to-understand experience from the moment an order is completed to the point it arrives at the designated address. We recognize that knowing what to expect during the delivery process helps customers feel confident and informed, so we aim to communicate realistic timelines and explain how fulfillment works in a transparent manner. Under typical conditions, orders are expected to arrive within an estimated period of ten to twenty business days. This estimate reflects the full journey of an order, including payment verification, preparation, packaging, handoff to the carrier, and transportation through the delivery network. Business days are counted as regular working days and do not include weekends, public holidays, or periods when shipping operations may be disrupted by severe weather or other unforeseen events.

After an order is successfully placed and payment is confirmed, it enters the processing stage. At this point, fulfillment begins promptly, and the shipping information provided during checkout is finalized. Because of this, changes to the delivery address, recipient name, or special instructions are generally not possible once processing has started. Shipping carriers operate on fixed systems and schedules, which means we cannot accommodate delivery appointments or guarantee exact arrival dates. For this reason, customers are encouraged to review all shipping details carefully before completing their purchase. Providing accurate and complete information at checkout helps minimize the risk of delays, failed delivery attempts, or returned packages caused by address errors.

While we work closely with logistics partners to ensure timely delivery, certain factors remain outside of our control. External conditions such as extreme weather, customs procedures, transportation disruptions, or sudden increases in shipping volume can affect transit times. High-demand periods, including holidays, seasonal promotions, or special sales events, may also result in longer delivery windows due to increased pressure on carrier networks. In rare situations where an item becomes unavailable after an order has been placed but before it has shipped, our customer support team will contact the customer as soon as possible. In these cases, we provide clear options, which may include waiting for the item to be restocked, choosing an alternative product, or receiving a refund. Our goal is to communicate promptly so customers can decide how they would like to proceed without unnecessary uncertainty.

To make the shopping experience more accessible, standard shipping is provided at no additional cost on all orders. While shipping fees are covered, successful delivery still depends on the courier’s ability to complete the drop-off. If a delivery attempt cannot be completed due to issues such as recipient unavailability, restricted access, or unmet delivery conditions, the carrier may attempt delivery again. If multiple attempts are unsuccessful and the package is returned, the order will be canceled and the payment refunded to the original payment method. To reduce the chance of this happening, customers are encouraged to monitor tracking updates and ensure that someone is available to receive the package when delivery is expected.

Once an order has been shipped, tracking information is made available so customers can follow the progress of their delivery. Tracking updates typically show key stages such as dispatch, transit, and delivery, although updates may not always appear in real time due to carrier system limitations. If tracking information appears stalled or unclear for an extended period, our customer support team is available to assist and investigate the status of the shipment.

There are certain circumstances in which an order may not be shipped, such as when an item sells out before processing is completed, the delivery address falls outside supported service areas, a PO Box is provided where a physical address is required, or payment authorization issues remain unresolved. In these situations, customers are notified promptly and informed of the appropriate next steps, including refunds when applicable.

If an order arrives with an incorrect item or variation, customers should contact us as soon as possible so we can provide guidance on returning the item and arranging a refund or replacement, depending on availability. For orders that appear delayed beyond the estimated timeframe, we recommend reviewing tracking details first and confirming that the expected delivery window has passed before reaching out for assistance.

Overall, our goal is to deliver a shipping experience that feels reliable, transparent, and well supported. Even when unexpected challenges occur, we are committed to addressing them efficiently and keeping customers informed. From order confirmation through final delivery, every shipment is handled with care and attention to ensure a smooth and trustworthy experience.